Terms & Conditions for Trade Agents on www.railagent.com
These terms and conditions apply to your booking of tickets with www.railagent.com
brought to you by RailAgent .
1. Your contract is with the carrier, tour operator, or other service provider.
We act only as an agent and accept no liability for any matters arising from or
otherwise connected with your contract. The general
booking conditions and specific conditions applicable to each particular
ticket type (as displayed on this website) apply to your booking of tickets with
RailAgent , except as varied by these conditions.
2. Use of this website is limited to organisations who arrange travel for third
parties and to those individuals within those organisations whom you have authorised
to use this website. Use of this website is also limited to organisations who have
accepted the
website usage conditions and the applicable
privacy policy.
You must be authorised by us to use this website and have an up to date login identification.
You must be authorised by your customer to purchase tickets on their behalf and
you must also have your customer’s acceptance of the conditions referred to above
and of our privacy policy in relation to our use of information. Telephone bookings
may be made for which a fee is payable. The terms and conditions referred to above
apply also to the purchase of tickets by telephone.
3. You must keep secure the login identification that we give to you and ensure
that only those employees authorised by you to make bookings on this website are
authorised to use it. You will ensure that your authorised employees are sufficiently
trained to operate the booking system efficiently. In the case of persistent failure
to log in, you should email service@railagent.com
.
4. We pay commission on the sale of tickets at the rate specified on each product
page which may be varied by us from time to time. Periodically we will send you
a statement of ticket sales on which commission will be paid and a cheque for the
amount stated will follow. You accept that the payment of commission is entirely
at our discretion.
5. You must ensure that all applicable conditions that apply to each ticket type
are communicated to your customer and incorporated into any contract so as to be
enforceable. You agree to procure compliance with the conditions of use & sale
of tickets as displayed on this site’s individual product pages which may be varied
from time to time.
6. You will indemnify RailAgent against any liability to pay compensation to any
person and from any losses costs and damages (including loss of revenue) as a result
of any fault of yours or the non observance of these conditions. You acknowledge
that we have no liability for the failure of any carrier, tour operator or other
service provider.
7. You accept that tickets are subject to availability. Your ability to book tickets
online using this website may be suspended or terminated by us at any time at our
discretion.
8. Where we undertake the despatch of tickets, these are sent to the address in
Great Britain that you specify by Royal Mail Special Delivery at the applicable
price. Bookings received before 15h00 on any working day are processed on the same
day. You should allow at least three working days for delivery. Special arrangements
apply to bookings received outside this timescale. If you undertake despatch of
tickets you must ensure that the same timescales are adhered to and provide an after
sales service which is acceptable to us. We make every effort to ensure that all
tickets booked through us are issued correctly and efficiently but in the event
of any error or delay occurring in connection with the booking or the issue of tickets,
our maximum liability will be to refund the price of the ticket.
9. You represent that you are authorised by your customer to purchase tickets on
behalf of your customer and that all information that you provide is correct. Payment
may be made only by the methods specified. If payment is made using a customer’s
credit card, then you are confirming that you have their authorisation to use their
card and if for any reason (e.g. fraud) repayment has to be made to your customer,
you accept that you will be liable to RailAgent for the amount charged instead of
your customer. In any case where a ticket is cancelled in accordance with the applicable
conditions you will remain liable for the price of the ticket (less any commission
) until we confirm that cancellation has been processed. Refunds are only made (where
the conditions permit) using the same method used for the purchase of the tickets.
10. You agree to keep detailed records of all transactions relating to your purchase
and sale of tickets and permit us or our authorised representatives to inspect these
at any time. You agree to observe all applicable laws relating to the sale of tickets.
11. Where credit facilities are made available to you, you will not exceed any limit
that may apply. You will obtain payment from your customer prior to confirming your
booking. In any event payment will be due to us whether or not it has been received
by you. You accept that facilities may be withdrawn at any time. Whilst you enjoy
credit facilities there must remain in place a direct debit mandate which enables
us to collect all sums due. At our request you will provide a bond in an amount
we specify. If a valid direct debit request is rejected, we will charge interest
at 4% over the base rate from time to time in force of NatWest Bank plc daily until
payment is received.
12. You acknowledge that changes may be made to these terms and conditions that
may affect your use of this website at any time.